Ownership
Agree which system is authoritative for each piece of information.
Connect systems without duplicate entry
Replace copying between tools with agreed information flows, clear record ownership, and visible failures.
SalesOrders and inquiries
Client recordsShared context
OperationsThe system of record
NotificationsThe right people informed
Carry an approved order from sales to fulfilment.
Your team re-enters approved orders from a sales tool into a fulfilment system and checks both tools for progress.
- 01An order is approved
Sales owns the order and its approval state.
- 02Map the agreed fields
Items, quantities, and delivery details move through the connection.
- 03Fulfilment receives the order
The receiving system owns preparation and progress.
A failed transfer stays visible
The responsible person can review the cause and resolve it before work continues.
Possible work
We could map the required fields, connect the available interfaces, and show failed transfers to the person responsible for resolving them.
What could improve
Approved order information could reach fulfilment without repeated entry, with a visible route for exceptions.
Your decisions and input
You agree when an order is ready to transfer and which system owns each record. Existing interfaces and data quality determine the limits of the connection.
Before: manual reconciliation
Copy details between systems
Check several places for status
Discover failures after a colleague notices
Maintain separate versions of the same information
After: connected information
One system owns each important record
Updates follow explicit business rules
Exceptions become visible and actionable
People retain authority where judgement matters
Keep transfers reliable and failures visible
Connected systems change independently. We need to agree what their data means, who handles retries and failures, how credentials are managed, and what happens if an update is incomplete.
Timing
Decide when updates occur and what happens when one cannot complete.
Visibility
Make failures understandable to the people responsible for responding.
Continuity
Maintain the connection as either system or business rule changes.
Integration uses an interface; API development creates one.
We may integrate systems through interfaces they already provide. When no suitable interface exists, API development may become a separate part of the work.
Connect the systems your business already uses.
Northbased reviews your existing tools, agrees what they should exchange, and takes responsibility for building and maintaining the connection.
We first check what each system allows, where the limits are, and whether the connection is worth the investment.